Frequently Asked Questions

What personal information do you collect?

We collect personal information such as name, contact details, address, and order details to process purchases. Payment information is handled securely by third-party payment gateways and is not stored by us.

How is my data used and protected?

Your data is used only for order processing, customer support, and service improvement. We do not sell or rent your personal data to third parties. We are committed to protecting your privacy and personal information.

How long does it take to process my order?

Orders are processed within 1–2 working days after confirmation.

What are the delivery timelines?

When can I return a product?

Returns are accepted only if the product received is damaged or incorrect. The product must be unused and in original condition.

What is required for a return?

Customers must record an unboxing/return video clearly showing the issue before dispatching the product back. Refunds will be issued only after the product reaches us and passes quality inspection.

What if my return doesn't meet the conditions?

If the product does not meet return conditions, the refund may be rejected. Please ensure all conditions are met before shipping the item back to us.

Can prices change after I place an order?

All product prices are listed in INR and are subject to change without notice. However, once your order is confirmed, the price is locked in.

Can my order be cancelled?

Orders may be cancelled by Modjeanco.com in case of stock unavailability or payment issues. We will notify you immediately if this occurs.

What if I provide incorrect shipping details?

Customers are responsible for providing accurate shipping details. We cannot be held responsible for delays or failed deliveries due to incorrect information.

Are you liable for courier delays?

Modjeanco.com is not liable for delays caused by courier partners. Delivery timelines are estimates and may vary due to external factors.

What jurisdiction applies to disputes?

Any disputes will be subject to Indian laws and Ahmedabad jurisdiction.